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CUSTOMER SERVICE

If you are an AUTHORISED DEALER, we have a dedicated system to handle your service requests. Please use the form below to communicate with us and get the support you need to meet your customers' needs.

HERE WE GO!

To open an assistance report, please fill out the following form, including your Client Code, Invoice number, and an image of the product’s electrical label. The more details you include, the easier it is for us to respond to your request.
Product needing assistance:*
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  • Other
  • Accordéon Battery OS - Prisma/Black
  • Accordéon Battery OS - Prisma/White
  • Accordéon Suspension M - Gold
  • Accordéon Suspension M - Silver
  • Accordéon Suspension M - White
  • Accordéon Table M - White
  • Accordéon Vertical Suspension S - Gold
  • Accordéon Vertical Suspension S - Prisma
  • Aria Applique S - Gold
  • Aria Applique S - Transparent
  • Aria Infinita 1 - Gold
  • Aria Infinita 1 - White
  • Aria Infinita 2 - Gold
  • Aria Infinita 2 - White
  • Aria Infinita 3 - Gold
  • Aria Infinita 3 - White
  • Aria Suspension L - Gold
  • Aria Suspension L - Transparent
  • Aria Suspension M - Gold
  • Aria Suspension M - Transparent
  • Aria Suspension S - Gold
  • Aria Suspension S - Transparent
  • Aria Suspension XL - Black
  • Aria Suspension XL - Gold
  • Aria Suspension XL - Transparent
  • Atmosfera Suspension M - Gold
  • Atmosfera Suspension M - Pewter
  • Atmosfera Table M - Gold
  • Atmosfera Table M - Pewter
  • Atmosfera Table S - Gold
  • Atmosfera Table S - Pewter
  • Aurora Ceiling L - Black
  • Aurora Ceiling L - White
  • Aurora Ceiling S - Black
  • Aurora Ceiling S - White
  • Avia L - Black
  • Avia L - White
  • Avia M - Black
  • Avia M - Blue
  • Avia M - Turqoise
  • Avia M - White
  • Avia S - Black
  • Avia S - White
  • Avia XL - Black
  • Avia XL - White
  • Bach Floor XL - Gold
  • Bach Floor XL - White
  • Bach Floor XXL - Gold
  • Bach Floor XXL - White
  • Bang Outdoor Step Light L - Anthracite
  • Bang Outdoor Step Light L - Corten
  • Bang Outdoor Step Light L - Light Gray
  • Bang Outdoor Step Light S - Anthracite
  • Bang Outdoor Step Light S - Corten
  • Bang Outdoor Step Light S - Light Gray
  • Cactus Floor XL - Gold
  • Cactus Floor XL - Prisma
  • Cactus Floor XXL - Gold
  • Cactus Suspension M - Gold
  • Ceremony Suspension L - Fumè
  • Ceremony Suspension L - Prisma
  • Ceremony Suspension L - White
  • Ceremony Suspension S - Fumè
  • Ceremony Suspension S - Prisma
  • Ceremony Suspension S - White
  • Chantal Suspension M - Orange
  • Chantal Suspension M - White
  • Chantal Suspension S - Orange
  • Chantal Suspension S - White
  • Charlotte Applique M - White
  • Charlotte Floor OS - White
  • Charlotte Globe Suspension M - White
  • Charlotte Outdoor Applique M - Anthracite
  • Charlotte Outdoor Applique M - Corten
  • Charlotte Outdoor Applique M - Light Gray
  • Charlotte Outdoor Bollard M - Anthracite
  • Charlotte Outdoor Bollard M - Corten
  • Charlotte Outdoor Bollard M - Light Gray
  • Clizia Battery OS - Fumè
  • Clizia Ceiling/wall L - Fumè
  • Clizia Ceiling/wall L - Orange
  • Clizia Ceiling/wall L - Pixel
  • Clizia Ceiling/wall L - White
  • Clizia Ceiling/wall M - Fumè
  • Clizia Ceiling/wall M - Orange
  • Clizia Ceiling/wall M - Pixel
  • Clizia Ceiling/wall M - White
  • Clizia Ceiling/wall S - Fumè
  • Clizia Ceiling/wall S - Orange
  • Clizia Ceiling/wall S - Pixel
  • Clizia Ceiling/wall S - White
  • Clizia Mama Non Mama Applique OS - Black
  • Clizia Mama Non Mama Applique OS - Gold
  • Clizia Mama Non Mama Applique OS - White
  • Clizia Mama Non Mama Battery OS - Black
  • Clizia Mama Non Mama Battery OS - Gold/Black
  • Clizia Mama Non Mama Battery OS - Gold/White
  • Clizia Mama Non Mama Battery OS - White
  • Clizia Mama Non Mama Ceiling/wall L - Black
  • Clizia Mama Non Mama Ceiling/wall L - Gold
  • Clizia Mama Non Mama Ceiling/wall L - White
  • Clizia Mama Non Mama Ceiling/wall M - Black
  • Clizia Mama Non Mama Ceiling/wall M - Gold
  • Clizia Mama Non Mama Ceiling/wall M - White
  • Clizia Mama Non Mama Ceiling/wall S - Black
  • Clizia Mama Non Mama Ceiling/wall S - Gold
  • Clizia Mama Non Mama Ceiling/wall S - White
  • Clizia Mama Non Mama Suspension 130 - Black
  • Clizia Mama Non Mama Suspension 130 - Gold
  • Clizia Mama Non Mama Suspension 130 - White
  • Clizia Mama Non Mama Suspension L - Black
  • Clizia Mama Non Mama Suspension L - Gold
  • Clizia Mama Non Mama Suspension L - White
  • Clizia Mama Non Mama Suspension S - Black
  • Clizia Mama Non Mama Suspension S - Gold
  • Clizia Mama Non Mama Suspension S - White
  • Clizia Mama Non Mama Table OS - Black
  • Clizia Mama Non Mama Table OS - Gold/Black
  • Clizia Mama Non Mama Table OS - Gold/White
  • Clizia Mama Non Mama Table OS - White
  • Clizia Suspension L - Fumè
  • Clizia Suspension L - Orange
  • Clizia Suspension L - Pixel
  • Clizia Suspension L - White
  • Clizia Suspension S - Fumè
  • Clizia Suspension S - Orange
  • Clizia Suspension S - Pixel
  • Clizia Suspension S - White
  • Clizia Table OS - Fumè
  • Clizia Table OS - Orange
  • Clizia Table OS - White
  • Cordoba Suspension M - White
  • Diamond Floor L - White
  • Diamond Floor M - White
  • Diamond Table S - White
  • Drusa Ceiling/wall M - Velvet
  • Drusa Suspension M - Velvet
  • Etoile Ceiling/wall S - Prisma
  • Etoile Suspension L - Prisma
  • Etoile Suspension S - Prisma
  • Fabula Ceiling/wall L - Prisma
  • Fabula Ceiling/wall M - Prisma
  • Fabula Suspension L - Prisma
  • Fabula Suspension M - Prisma
  • Fiordlys Applique M - Gold
  • Fiordlys Applique M - Silver
  • Fiordlys Applique M - White
  • Fiordlys Suspension LIN - Gold
  • Fiordlys Suspension LIN - Silver
  • Fiordlys Suspension LIN - White
  • Fiordlys Suspension RO - Gold
  • Fiordlys Suspension RO - Silver
  • Fiordlys Suspension RO - White
  • Fiorella Suspension M - White
  • Fiorella Suspension S - White
  • Fiorellina Table S - White
  • Flora Floor M - Copper
  • Flora Floor M - Gold
  • Flora Floor M - Pewter
  • Flora Floor M - Silver
  • Flora Floor M - White
  • Flora Suspension M - Copper
  • Flora Suspension M - Gold
  • Flora Suspension M - Pewter
  • Flora Suspension M - Silver
  • Flora Suspension M - White
  • Gemmy Suspension M - Arlecchino
  • Gemmy Suspension M - Gold
  • Gemmy Suspension M - Multicolor
  • Gemmy Suspension M - Prisma
  • Gemmy Suspension M - Prisma/Gold
  • Ginetta Suspension M - Prisma
  • Goccia Suspension M - Prisma
  • Half Charlotte Suspension L - White
  • Hanami Ceiling/wall M - Prisma
  • Hanami Suspension L - Prisma
  • Hanami Suspension S - Prisma
  • Hugo Floor M - Prisma
  • Hugo Suspension 2 - Prisma
  • Hugo Suspension 3 - Prisma
  • Hugo Suspension HRZ - Prisma
  • Hugo Suspension VRT - Prisma
  • Idea Recessed Wall REC - White
  • Idea Table OS - Brass
  • Kalatos Ceiling/wall OS - Black/Gold
  • Kalatos Ceiling/wall OS - Prisma
  • Kalatos Suspension OS - Black/Gold
  • Kalatos Suspension OS - Prisma
  • La Belle Etoile Ceiling/wall S - Black
  • La Belle Etoile Ceiling/wall S - White
  • La Belle Etoile Suspension L - Black
  • La Belle Etoile Suspension L - White
  • La Belle Etoile Suspension S - Black
  • La Belle Etoile Suspension S - White
  • La Lollo Applique M - Gold
  • La Lollo Applique M - Gradient
  • La Lollo Applique M - Pewter
  • La Lollo Applique M - White
  • La Lollo Floor M - Prisma
  • La Lollo Floor M - Prisma/Gold
  • La Lollo Suspension 100 - Gold
  • La Lollo Suspension 100 - Gradient
  • La Lollo Suspension 100 - Pewter
  • La Lollo Suspension 100 - White
  • La Lollo Suspension 140 - Gold
  • La Lollo Suspension 140 - Gradient
  • La Lollo Suspension 140 - Pewter
  • La Lollo Suspension 140 - White
  • La Lollo Suspension L - Gold
  • La Lollo Suspension L - Gradient
  • La Lollo Suspension L - Pewter
  • La Lollo Suspension L - White
  • La Lollo Suspension M - Gold
  • La Lollo Suspension M - Gradient
  • La Lollo Suspension M - Pewter
  • La Lollo Suspension M - White
  • La Lollo Suspension XL - Gold
  • La Lollo Suspension XL - Gradient
  • La Lollo Suspension XL - Pewter
  • La Lollo Suspension XL - White
  • La Lollona 4XL - Gold
  • La Lollona 4XL - Gradient
  • La Lollona 4XL - Pewter
  • La Lollona 4XL - White
  • La Lollona 5XL - Gold
  • La Lollona 5XL - Gradient
  • La Lollona 5XL - Pewter
  • La Lollona 5XL - White
  • La Traviata Suspension 180 - Prisma
  • La Traviata Suspension 220 - Prisma
  • La Vie Ceiling/wall L - Blue
  • La Vie Ceiling/wall L - Orange
  • La Vie Ceiling/wall L - White
  • La Vie Ceiling/wall M - Blue
  • La Vie Ceiling/wall M - Multiblue
  • La Vie Ceiling/wall M - Multigreen
  • La Vie Ceiling/wall M - Orange
  • La Vie Ceiling/wall M - White
  • La Vie Ceiling/wall S - Blue
  • La Vie Ceiling/wall S - Orange
  • La Vie Ceiling/wall S - White
  • Lafleur Applique M - Prisma
  • Lafleur Applique M - Velvet
  • Lafleur Battery OS - Prisma
  • Lafleur Battery OS - Velvet
  • Las Palmas Floor L - White
  • Las Palmas Floor XL - White
  • Le Grand Ceremony 6XL - White
  • Lillibet Suspension M - Black
  • Lillibet Suspension M - White
  • Liza Table OS - Pewter
  • Liza Table OS - Prisma
  • Medusa Suspension OS - Black
  • Mida Applique S - Amber
  • Mida Applique S - Gold
  • Mida Applique S - Multicolor
  • Mida Applique S - Pink
  • Mida Applique S - Silver
  • Mida Ceiling/Wall L - Amber
  • Mida Ceiling/Wall L - Gold
  • Mida Ceiling/Wall L - Multicolor
  • Mida Ceiling/Wall L - Pink
  • Mida Ceiling/Wall L - Silver
  • Mida Ceiling/Wall M - Amber
  • Mida Ceiling/Wall M - Gold
  • Mida Ceiling/Wall M - Multicolor
  • Mida Ceiling/Wall M - Pink
  • Mida Ceiling/Wall M - Silver
  • Modula Floor LIN - Black/Crystal
  • Modula Floor LIN - Black/Plissé
  • Modula Floor LIN - Grey/Crystal
  • Modula Floor LIN - Grey/Plissé
  • Modula Floor TWI - Black/Crystal
  • Modula Floor TWI - Black/Plissé
  • Modula Floor TWI - Grey/Crystal
  • Modula Floor TWI - Grey/Plissé
  • Modula Suspension 1 - Black/Crystal
  • Modula Suspension 1 - Black/Plissé
  • Modula Suspension 1 - Grey/Crystal
  • Modula Suspension 1 - Grey/Plissé
  • Modula Suspension 2 - Black/Crystal
  • Modula Suspension 2 - Black/Plissé
  • Modula Suspension 2 - Grey/Crystal
  • Modula Suspension 2 - Grey/Plissé
  • Nuvem Outdoor OS - White
  • Nuvem Suspension OS - Velvet
  • Nuvem Suspension OS - White
  • Odeon Ceiling L - Gold
  • Odeon Ceiling M - Gold
  • Overlay the Ideal Table Lamp OS - Brass
  • Quantica Suspension 120 - Gold
  • Quantica Suspension 75 - Gold
  • The Lightning Archives OS - Faena Art
  • The Lightning Archives OS - L' Afrique
  • The Lightning Archives OS - Labyrint
  • The Lightning Archives OS - Love Peace Joy
  • Tulip Battery OS - Black
  • Tulip Battery OS - White
  • Tulip Suspension 14 - Prisma
  • Tulip Suspension 14L - Prisma
  • Tulip Suspension 14R - Prisma
  • Tulip Suspension 7L - Prisma
  • Tulip Suspension 7R - Prisma
  • Veli 7 Suspension OS - Black
  • Veli 7 Suspension OS - Copper
  • Veli 7 Suspension OS - Gold
  • Veli 7 Suspension OS - Prisma
  • Veli 7 Suspension OS - Silver
  • Veli 7 Suspension OS - White
  • Veli Aurea Ceiling/Wall L - White/Gold
  • Veli Aurea Ceiling/Wall M - White/Gold
  • Veli Aurea Suspension L - White/Gold
  • Veli Aurea Suspension M - White/Gold
  • Veli Ceiling/wall L - Black
  • Veli Ceiling/wall L - Copper
  • Veli Ceiling/wall L - Gold
  • Veli Ceiling/wall L - Prisma
  • Veli Ceiling/wall L - Silver
  • Veli Ceiling/wall L - White
  • Veli Ceiling/wall M - Black
  • Veli Ceiling/wall M - Copper
  • Veli Ceiling/wall M - Gold
  • Veli Ceiling/wall M - Prisma
  • Veli Ceiling/wall M - Silver
  • Veli Ceiling/wall M - White
  • Veli Ceiling/wall S - Black
  • Veli Ceiling/wall S - Copper
  • Veli Ceiling/wall S - Gold
  • Veli Ceiling/wall S - Prisma
  • Veli Ceiling/wall S - Silver
  • Veli Ceiling/wall S - White
  • Veli Couture 7 Suspension 3XL - Couture
  • Veli Couture Ceiling/Wall L - Couture
  • Veli Couture Ceiling/Wall M - Couture
  • Veli Couture Ceiling/Wall S - Couture
  • Veli Couture Suspension L - Couture
  • Veli Couture Suspension S - Couture
  • Veli Couture Table S - Couture
  • Veli Foliage Ceiling/Wall L - Foliage
  • Veli Foliage Ceiling/Wall M - Foliage
  • Veli Foliage Ceiling/Wall S - Foliage
  • Veli Foliage Suspension L - Foliage
  • Veli Foliage Suspension S - Foliage
  • Veli Foliage Table S - Foliage
  • Veli Mini Couture Suspension XS - Couture
  • Veli Suspension L - Black
  • Veli Suspension L - Copper
  • Veli Suspension L - Gold
  • Veli Suspension L - Prisma
  • Veli Suspension L - Silver
  • Veli Suspension L - White
  • Veli Suspension S - Black
  • Veli Suspension S - Copper
  • Veli Suspension S - Gold
  • Veli Suspension S - Prisma
  • Veli Suspension S - Silver
  • Veli Suspension S - White
  • Veli Table OS - Black
  • Veli Table OS - White
  • Venti Floor OS - Venti